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Answering your calls
Tawtheeq Customer Information helpline is open from 8 AM to 4 PM, Monday to Thursday, and Friday 8 am to 12 pm, 5 days a week.
We are Closed on Saturday and Sunday.
We aim that our information and customer service staff will answer 90% of phone calls within 60 seconds. All calls made to the Customer Information helpline may be recorded for training and quality assurance purposes.